We’ve answered some of the questions customers ask most often. If you can’t find what you’re looking for, our team is always happy to help.
Yes. Five Star Breakdown Recovery & Transport is available 24/7, including evenings, weekends and bank holidays. If your vehicle lets you down, you can contact us whenever you need assistance.
Arrival times depend on your location, traffic and how busy we are at the time. When you contact us, we'll take your details and give you the most realistic arrival estimate for your situation.
Move to a safe location if possible, switch on your hazard lights and avoid putting yourself in danger. Once you're somewhere safe, contact us with your location, vehicle details and a brief description of what has happened.
Yes. We can arrange suitable recovery for vehicles that won't start or cannot be safely driven. We'll consider the vehicle and its location before deciding on the most appropriate way to recover it.
Yes. We provide motorway breakdown recovery across London and Essex, including major routes such as the M25, A12, A13, A127 and M11. If your vehicle has broken down on a motorway, contact us for assistance.
Yes. We can transport your vehicle to a garage, home, business or another agreed destination, depending on your requirements.
Yes. We can arrange recovery from homes, workplaces, car parks, garages and roadside locations, provided there is suitable access for the recovery vehicle.
Yes. Our roadside assistance covers a range of common vehicle problems, including flat batteries, fuel problems, vehicles that won't start and situations where recovery is required.
Yes. If your vehicle won't start because of a flat battery, we can provide jump start assistance to help get you moving again.
Yes. If you've run out of petrol or diesel, we can deliver fuel to your location so you can continue your journey or arrange further recovery if needed.
Yes. Our car lockout service can help when you've accidentally locked your keys inside your vehicle. Contact us with your location and vehicle details so we can discuss the appropriate assistance.
If the problem cannot be resolved where you are, we can arrange recovery and transport to a garage, home or another suitable destination.
Yes. If your vehicle has been involved in an accident and cannot safely be driven, we can arrange professional accident recovery and transport.
Yes. We can move vehicles between homes, garages, dealerships, businesses, auction sites and other agreed locations across London, Essex and beyond.
Yes. We provide long-distance vehicle transport for customers who need to move a vehicle further afield without driving it themselves.
Yes. We can arrange suitable transportation for non-running vehicles, whether they have broken down, suffered damage or simply need to be moved.
Yes. We provide auction vehicle collection and transportation, taking vehicles from auction sites to your home, business, garage or chosen destination.
Yes. If your vehicle needs to be moved from one garage to another, we can arrange collection and delivery based on the vehicle and locations involved.
We can discuss multiple-vehicle transport requirements and arrange a suitable transportation solution based on the number and type of vehicles involved.
Yes. We arrange vehicle transport from European destinations to the UK, including collection and delivery arrangements for a range of vehicles.
Yes. We provide careful recovery and transport for luxury vehicles, with attention to safe loading, secure handling and the condition of the vehicle throughout the journey.
Yes. We provide recovery and transport for classic and vintage vehicles where careful handling is particularly important.
Yes. We can arrange specialist recovery and transport for high-performance and exotic cars, with appropriate care throughout loading and transportation.
Yes. We provide motorcycle recovery and transport for bikes that have broken down, been involved in an incident or simply need to be moved.
Yes. We provide recovery and transport for campervans and motorhomes, depending on the vehicle, location and recovery requirements.
Yes. We provide commercial vehicle recovery for businesses and operators whose vehicles need to be moved following a breakdown, accident or other issue.
Yes. We can arrange winch recovery and ditch rescue for vehicles stuck in mud, ditches or other difficult terrain, depending on the situation and access.
The cost depends on factors such as your location, vehicle type, distance and the service required. Contact us with your details and we'll provide a quote based on your specific requirements.
Yes. Once we understand your location, vehicle and what assistance you need, we'll discuss the cost with you before arranging the service.
We'll usually need your location, vehicle registration, vehicle type and a brief description of the problem. If you know where you'd like the vehicle taken, it's helpful to provide the destination too.
Yes. Not every vehicle move is an emergency. You can contact us to arrange planned recovery, towing or vehicle transportation for a suitable date and time.
Yes. If you're arranging recovery on behalf of a family member, customer, business or another driver, provide us with the vehicle and location details so we can discuss the requirements.
Five Star Breakdown Recovery & Transport is based in Romford and provides recovery and transport services across London, Essex and surrounding areas.
Yes. We cover locations across East, North, South, West and Central London, including local roads and major routes.
Yes. We provide recovery and transport across Essex, including Romford, Brentwood, Basildon, Chelmsford, Grays, Harlow, Chigwell, Loughton, Southend-on-Sea and surrounding areas.
Yes. Five Star Breakdown Recovery & Transport is based at 8 Drummond Ave, Romford RM7 7EH.
Yes. We provide motorway breakdown recovery across London and Essex, including major routes such as the M25, A12, A13, A127 and M11. If your vehicle has broken down on a motorway, contact us for assistance.
Yes. We can discuss longer-distance vehicle transport requirements outside our core London and Essex coverage area. The available service will depend on the vehicle, collection point and destination.
If you can’t find the answer you’re looking for, get in touch with Five Star Breakdown Recovery & Transport. Tell us what you need, where you are and what vehicle you’re dealing with, and we’ll help you work out the next step.
Reliable breakdown recovery, towing and vehicle transport across London and Essex, with 24/7 assistance when you need us.
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